Customer loyalty: have Ryanair got it right after all?
Last night saw the latest event held by CIMTIG in London. The debate was centred around the subject of customer loyalty in the travel industry and how travel companies can create loyaly to their brands. Four speakers (Francesca Ecsery from Cheapflights UK, Tom Marchant from Black Tomato, Steven Georgiadis from SAS and Crispin Westhead from […]