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Monthly Archives: September 2010
Customer loyalty: have Ryanair got it right after all?
Last night saw the latest event held by CIMTIG in London. The debate was centred around the subject of customer loyalty in the travel industry and how travel companies can create loyaly to their brands. Four speakers (Francesca Ecsery from … Continue reading
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Dubrovnik: from war zone to tourist hotspot
Looking out over the mass of tiled roofs from the famous city walls it’s hard to believe the traumas that the city of Dubrovnik and its residents has been through in the last 20 years. The near perfect uniformity of … Continue reading
In search of Albanian fortresses
The first thing that most visitors to Albania will notice is that little has been done to make the place look nice. While further up the Adriatic coast the Ottoman treasures in former Yugoslavia have been carefully and expensively restored, … Continue reading