Comments on: “Would you like fries with that?” Is upselling upsetting the customer? http://www.501places.com/2012/01/upselling-or-upsetting/ Sharing the world with you Sat, 28 Jan 2012 14:56:53 +0000 hourly 1 By: Andy Jarosz http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69451 Andy Jarosz Thu, 26 Jan 2012 12:59:08 +0000 http://www.501places.com/?p=8071#comment-69451 Agree with you John. It should make perfect sense... Agree with you John. It should make perfect sense…

]]> By: Andy Jarosz http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69450 Andy Jarosz Thu, 26 Jan 2012 12:58:31 +0000 http://www.501places.com/?p=8071#comment-69450 An American hotel with a no tipping policy? I'd love to see it. But yes, things that feel like a treat - isn't that what a hotel should be all about? An American hotel with a no tipping policy? I’d love to see it. But yes, things that feel like a treat – isn’t that what a hotel should be all about?

]]> By: Andy Jarosz http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69449 Andy Jarosz Thu, 26 Jan 2012 12:56:11 +0000 http://www.501places.com/?p=8071#comment-69449 Indeed they did. They don't say that anymore do they? Indeed they did. They don’t say that anymore do they?

]]> By: John Bardos - JetSetCitizen http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69435 John Bardos - JetSetCitizen Tue, 24 Jan 2012 04:06:16 +0000 http://www.501places.com/?p=8071#comment-69435 I am sick of those dirty profits as well. Unfortunately, businesses, don't exist to maximize value. They exist to maximize profit. And, that is exactly the cause of so many problems in the world. When businesses spend 3 or 4 percent of sales on extra bonuses to customers, the marketing value of the goodwill and word of mouth pays for itself 10 times over. It is too bad that most companies are too short-sighted to see that. I am sick of those dirty profits as well. Unfortunately, businesses, don’t exist to maximize value. They exist to maximize profit. And, that is exactly the cause of so many problems in the world.

When businesses spend 3 or 4 percent of sales on extra bonuses to customers, the marketing value of the goodwill and word of mouth pays for itself 10 times over. It is too bad that most companies are too short-sighted to see that.

]]> By: Keith http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69434 Keith Mon, 23 Jan 2012 14:47:47 +0000 http://www.501places.com/?p=8071#comment-69434 I think gents' hairdressers started it ... 'Something for the weekend, Sir?' :D I think gents’ hairdressers started it … ‘Something for the weekend, Sir?’ :D

]]> By: David Whitley http://www.501places.com/2012/01/upselling-or-upsetting/#comment-69433 David Whitley Mon, 23 Jan 2012 14:17:18 +0000 http://www.501places.com/?p=8071#comment-69433 I've seen a couple of free minibars too. It makes it feel like a real treat, rather than something designed to screw you. I'll always remember a conversation with the manager of a high-end hotel in Chicago. He said: "Constantly having to shell out more money isn't luxury". It was regarding tipping (he'd brought in a no tipping policy - extremely rare in US), but applied perfectly well to things like valet parking, minibars and WiFi. I'd be interested to see how the obsessive upsellers do on Tripadvisor, by the way. I suspect not well. I’ve seen a couple of free minibars too. It makes it feel like a real treat, rather than something designed to screw you.

I’ll always remember a conversation with the manager of a high-end hotel in Chicago. He said: “Constantly having to shell out more money isn’t luxury”. It was regarding tipping (he’d brought in a no tipping policy – extremely rare in US), but applied perfectly well to things like valet parking, minibars and WiFi.

I’d be interested to see how the obsessive upsellers do on Tripadvisor, by the way. I suspect not well.

]]>