Comments on: Why hotel wi-fi shouldn’t always be free https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/ Sharing the world with you Thu, 12 May 2011 17:44:07 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Hotels in Corfu https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-31020 Hotels in Corfu Mon, 21 Feb 2011 23:41:14 +0000 https://www.501places.com/?p=4343#comment-31020 I am hotelier. I want say that i agree with all here. Every one speak from his side and this is the true. In a expensive hotel the WiFi is expensive, no because don't pay the guest but his company but to keep high the hotel name, the brand name. In my hotel we have free WiFi but we don't have high speed WiFi because we can't pay it. If we will put this fee in the official rate, our guests will be unhappy because our prices will be expensive and of course don't use WiFi all our customers. So we try find "the gold solusion" as we say in Greece. Free WiFi for all but no high speed. You can work little slowly (of course we are resort hotel and our guests usually are in holidays). I am hotelier. I want say that i agree with all here. Every one speak from his side and this is the true. In a expensive hotel the WiFi is expensive, no because don’t pay the guest but his company but to keep high the hotel name, the brand name. In my hotel we have free WiFi but we don’t have high speed WiFi because we can’t pay it. If we will put this fee in the official rate, our guests will be unhappy because our prices will be expensive and of course don’t use WiFi all our customers. So we try find “the gold solusion” as we say in Greece. Free WiFi for all but no high speed.
You can work little slowly (of course we are resort hotel and our guests usually are in holidays).

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By: KathyF https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-29248 KathyF Tue, 25 Jan 2011 08:39:33 +0000 https://www.501places.com/?p=4343#comment-29248 The reason expensive hotels charge (around 25 euros or 25 pounds a day--half what I pay for monthly service) is because most of their customers are on a business expense acct and the cost is payed for by their company, no questions asked. Perhaps those in charge of expense accounts should start questioning wifi costs, insisting their employees stay at hotels that offer it for free. Then we'll see the fees magically disappear. The reason expensive hotels charge (around 25 euros or 25 pounds a day–half what I pay for monthly service) is because most of their customers are on a business expense acct and the cost is payed for by their company, no questions asked.

Perhaps those in charge of expense accounts should start questioning wifi costs, insisting their employees stay at hotels that offer it for free. Then we’ll see the fees magically disappear.

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By: Watty WiFi https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-29011 Watty WiFi Sun, 23 Jan 2011 13:14:57 +0000 https://www.501places.com/?p=4343#comment-29011 "The cost of providing Wifi is about £1 a day. I know that, because it’s roughly what I pay at home." - What a completely absurd and moronic comment. Do you have dedicated telephone line with unlimited business broadband and static ip address at home? Did you spent £2500 on equipment to wifi your "home" (and that is bare minimum for an average sized hotel)? Did it cost you a further £1500 to install your "home" wifi network? Is your "home" the same size as the average hotel? How many access points did you need to cover your "home" with a decent wifi signal? Does your "home" have 4ft thick walls? Did you have metres and metres of CAT5 cable to run throughout your "home" when the walls were too thick for wifi to penetrate? Does your "home" have adjacent buildings which are 30 metres away, that are part of your "home"? Do you require by law to obtain user details from friends who may want to access your "home" network? Do you have a server to authenticate users and monitor your "home" network? Do you have software to track user credentials on your "home" network? Do you employ staff to monitor and maintain your "home" network? - Thats your nonsensical analysis comparison blown completely out of the water. "so placing an extra 75$ wireless router" - if you think a crappy $75 dollar router is going to provide a service that people will be happy with, you're grossly mistaken. No wonder there are so many complaints about coverage if thats the equipment that cheapskate hoteliers install at their locations. Again, totally uneducated and misinformed comment. "I have noticed that the more expensive the hotel, the less likely you are to get free wi-fi." - thats because of installation costs, as more expensive hotels do not have paper thin walls, which means a lot more access points (and not crappy $75 ones). "Given that the vast majority of hotels already require an internet connection for their own work (and most of them probably have wireless for their own business purposes), the cost to add wireless accessibility for guests is negligible" - You will find that the vast majority of these hotels do not want to share their business connections with every Tom, Dick & Harry who want to sit there hogging bandwidth all day (if it were free), therefore pay for a dedicated line for their guests. Unless you want to hang around the hotel office where their wifi router is situated, with your device, you will also find that a single wireless router will not cover the vast majority of hotels with a wifi signal in every room. Costs are negligible? How much does it cost for a hotel installation since you are obviously very knowledgeable in the subject? "We are entering 2011 and soon we will be expecting in-flight wifi to be free too" - yeah just like your own home internet connection is free also. You can take the "we" out of that statement, not everyone lives in la-la land. "Free wifi- its not a universal birth right but oneday it will be: we will live in a world without wires where anyone can access the internet from any corner of the world…" - Thats right and we will get free fuel, free telephone calls, free sky tv, free mobile calls, free food, free...... what a utopia that would be my friend. Unfortunately, its not on this planet called earth. "Everything which is more than €1,- per day is too much! How high are the costs of the hotel per month? They should be fine with that rate! Most hotels don’t even offer good connections, so that they shouldn’t be even allowed to call themselves a hotel with WiFi." - that will be the ones using the $75 wireless routers then. €1 euro a day? You can't even buy 2 packs of crisps for that these days. Have you not heard of inflation? Get real. For the record, I run a hotspot business and most of the comments regarding wifi are based on pure ignorance of what is involved and comparisons with their own "home" network where they no doubt got a "free" wireless router thrown in with the deal. Have you ever tried running a hotspot with free netgear? No? Well they don't work, thats why, they will just not do the job. They are worlds apart and like comparing apples with oranges. I also, however, grudge and in fact will not use any hotspot that charges over £7 for 24 hours access. “The cost of providing Wifi is about £1 a day. I know that, because it’s roughly what I pay at home.” – What a completely absurd and moronic comment.

Do you have dedicated telephone line with unlimited business broadband and static ip address at home? Did you spent £2500 on equipment to wifi your “home” (and that is bare minimum for an average sized hotel)? Did it cost you a further £1500 to install your “home” wifi network? Is your “home” the same size as the average hotel? How many access points did you need to cover your “home” with a decent wifi signal? Does your “home” have 4ft thick walls? Did you have metres and metres of CAT5 cable to run throughout your “home” when the walls were too thick for wifi to penetrate? Does your “home” have adjacent buildings which are 30 metres away, that are part of your “home”? Do you require by law to obtain user details from friends who may want to access your “home” network? Do you have a server to authenticate users and monitor your “home” network? Do you have software to track user credentials on your “home” network? Do you employ staff to monitor and maintain your “home” network? – Thats your nonsensical analysis comparison blown completely out of the water.

“so placing an extra 75$ wireless router” – if you think a crappy $75 dollar router is going to provide a service that people will be happy with, you’re grossly mistaken. No wonder there are so many complaints about coverage if thats the equipment that cheapskate hoteliers install at their locations. Again, totally uneducated and misinformed comment.

“I have noticed that the more expensive the hotel, the less likely you are to get free wi-fi.” – thats because of installation costs, as more expensive hotels do not have paper thin walls, which means a lot more access points (and not crappy $75 ones).

“Given that the vast majority of hotels already require an internet connection for their own work (and most of them probably have wireless for their own business purposes), the cost to add wireless accessibility for guests is negligible” – You will find that the vast majority of these hotels do not want to share their business connections with every Tom, Dick & Harry who want to sit there hogging bandwidth all day (if it were free), therefore pay for a dedicated line for their guests. Unless you want to hang around the hotel office where their wifi router is situated, with your device, you will also find that a single wireless router will not cover the vast majority of hotels with a wifi signal in every room. Costs are negligible? How much does it cost for a hotel installation since you are obviously very knowledgeable in the subject?

“We are entering 2011 and soon we will be expecting in-flight wifi to be free too” – yeah just like your own home internet connection is free also. You can take the “we” out of that statement, not everyone lives in la-la land.

“Free wifi- its not a universal birth right but oneday it will be: we will live in a world without wires where anyone can access the internet from any corner of the world…” – Thats right and we will get free fuel, free telephone calls, free sky tv, free mobile calls, free food, free…… what a utopia that would be my friend. Unfortunately, its not on this planet called earth.

“Everything which is more than €1,- per day is too much! How high are the costs of the hotel per month? They should be fine with that rate! Most hotels don’t even offer good connections, so that they shouldn’t be even allowed to call themselves a hotel with WiFi.” – that will be the ones using the $75 wireless routers then. €1 euro a day? You can’t even buy 2 packs of crisps for that these days. Have you not heard of inflation? Get real.

For the record, I run a hotspot business and most of the comments regarding wifi are based on pure ignorance of what is involved and comparisons with their own “home” network where they no doubt got a “free” wireless router thrown in with the deal. Have you ever tried running a hotspot with free netgear? No? Well they don’t work, thats why, they will just not do the job. They are worlds apart and like comparing apples with oranges. I also, however, grudge and in fact will not use any hotspot that charges over £7 for 24 hours access.

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By: pam https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27450 pam Mon, 06 Dec 2010 01:02:38 +0000 https://www.501places.com/?p=4343#comment-27450 Ah, here's where I break up with you. And we were getting along so well. Wireless is a utility, like cable TV. Cable TV is included by default in almost every single hotel I've ever stayed in. (Currently wracking my brain to remember the last time I stayed in a hotel without cable TV. Got nothing.) I don't turn on my hotel TV much, and yet, there it sits, in my room, connected to 157 channels of nonsense. And the hotel pays the bill for that and rolls the expense in to the cost of my room. Just like my rate goes no lower if I don't happen to take a shower while I'm there. Maybe I use the coffee pot, maybe I don't. Maybe I use the shampoo, maybe I don't. Etc... Why am I being charged for it and not for the light in the bathroom? It's being broadcast whether I'm online or not, right? Why am I paying for wifi and NOT for these other things? Because they're part of the package. Why isn't wifi part of that package? I recently stayed at a Very Expensive Hotel, I mean WAY over the top. Ten bucks a day for wifi on an over 400/night room? You have GOT to be kidding me. Take a peek at Todd Lucier's video about wifi. "Why wouldn't you want your customers to post a photo of themselves in your hotel on their FB page? Why would you charge them for that?" http://www.tourismkeys.ca/blog/2010/12/are-your-guests-checking-in-this-week-in-tourism-video/ Ah, here’s where I break up with you. And we were getting along so well.

Wireless is a utility, like cable TV. Cable TV is included by default in almost every single hotel I’ve ever stayed in. (Currently wracking my brain to remember the last time I stayed in a hotel without cable TV. Got nothing.) I don’t turn on my hotel TV much, and yet, there it sits, in my room, connected to 157 channels of nonsense. And the hotel pays the bill for that and rolls the expense in to the cost of my room. Just like my rate goes no lower if I don’t happen to take a shower while I’m there. Maybe I use the coffee pot, maybe I don’t. Maybe I use the shampoo, maybe I don’t. Etc… Why am I being charged for it and not for the light in the bathroom? It’s being broadcast whether I’m online or not, right? Why am I paying for wifi and NOT for these other things? Because they’re part of the package. Why isn’t wifi part of that package?

I recently stayed at a Very Expensive Hotel, I mean WAY over the top. Ten bucks a day for wifi on an over 400/night room? You have GOT to be kidding me.

Take a peek at Todd Lucier’s video about wifi. “Why wouldn’t you want your customers to post a photo of themselves in your hotel on their FB page? Why would you charge them for that?”

http://www.tourismkeys.ca/blog/2010/12/are-your-guests-checking-in-this-week-in-tourism-video/

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By: Theodora https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27407 Theodora Sun, 05 Dec 2010 00:32:57 +0000 https://www.501places.com/?p=4343#comment-27407 Interesting post. Satellite internet is genuinely expensive, tough to supply and limited access, so I don't have a problem paying for that. With wifi, I think the main problem is that the margin the hotelier applies is pretty transparent, so paying (say) $10 per day when the service for the entire hotel costs less than that feels exploitative. It's far cheaper, say, than running a pool, one which many guests may not use. I also think it makes economic sense for many places to offer it free, on the same basis as restaurants offering it free: people come in and spend the money to use the service. I think a fairer analogy might be with TV channels. You don't expect to pay to watch TV, so I don't see why one should pay, outside areas which need satellite connections, to use the wifi. Interesting post. Satellite internet is genuinely expensive, tough to supply and limited access, so I don’t have a problem paying for that.

With wifi, I think the main problem is that the margin the hotelier applies is pretty transparent, so paying (say) $10 per day when the service for the entire hotel costs less than that feels exploitative. It’s far cheaper, say, than running a pool, one which many guests may not use.

I also think it makes economic sense for many places to offer it free, on the same basis as restaurants offering it free: people come in and spend the money to use the service.

I think a fairer analogy might be with TV channels. You don’t expect to pay to watch TV, so I don’t see why one should pay, outside areas which need satellite connections, to use the wifi.

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By: Kevin Hall https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27235 Kevin Hall Wed, 01 Dec 2010 17:44:21 +0000 https://www.501places.com/?p=4343#comment-27235 If I am staying in a beach hotel in the Caribbean, then I have no problem in paying a token payment to help towards the internet bill, but hotels that are in the middle of a business park or next to an airport that charge for wifi should be ashamed of themselves! I have been a travel agent for the past 6 years and I cannot recall ever being asked by a client about free wifi - which tells me it is not of a very high importance for most leisure travellers. If I am staying in a beach hotel in the Caribbean, then I have no problem in paying a token payment to help towards the internet bill, but hotels that are in the middle of a business park or next to an airport that charge for wifi should be ashamed of themselves!

I have been a travel agent for the past 6 years and I cannot recall ever being asked by a client about free wifi – which tells me it is not of a very high importance for most leisure travellers.

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By: Nicolas https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27215 Nicolas Wed, 01 Dec 2010 10:48:48 +0000 https://www.501places.com/?p=4343#comment-27215 I have to agree with lots of others here, whether or not a hotel has free wifi does not determine the price of a room. First of all, free wifi is often not an extra cost for the hotel (unless we're talking about really large hotels). They need internet anyway for example for reservations, so placing an extra 75$ wireless router won't make the bill. So I don't think they calculate it in their price. What happens ofcourse is that hotels with Wifi have more guests and are able to raise their price based on that. But then again this is the same for every other free service mentioned here (tv, towels, bed linen, hot water,...) I have to agree with lots of others here, whether or not a hotel has free wifi does not determine the price of a room. First of all, free wifi is often not an extra cost for the hotel (unless we’re talking about really large hotels). They need internet anyway for example for reservations, so placing an extra 75$ wireless router won’t make the bill.
So I don’t think they calculate it in their price.

What happens ofcourse is that hotels with Wifi have more guests and are able to raise their price based on that. But then again this is the same for every other free service mentioned here (tv, towels, bed linen, hot water,…)

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By: John Bardos - JetSetCitizen https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27183 John Bardos - JetSetCitizen Tue, 30 Nov 2010 23:34:33 +0000 https://www.501places.com/?p=4343#comment-27183 I have noticed that the more expensive the hotel, the less likely you are to get free wi-fi. In cheaper hotels and hostels wi-fi tends to be free. In higher end hotels you end up paying $10 to $20 a day. In my view any hotel charging for internet access is chasing dirty profits. It is like charging exorbitant rates for long distance calls or $6 minibar soft drinks. How about surprising people in a way that creates value for a change? I stayed in a nicer resort hotel in Turkey recently that advertised no Internet access. We were surprised to find out that they indeed had it and it was free. I have noticed that the more expensive the hotel, the less likely you are to get free wi-fi.

In cheaper hotels and hostels wi-fi tends to be free. In higher end hotels you end up paying $10 to $20 a day. In my view any hotel charging for internet access is chasing dirty profits. It is like charging exorbitant rates for long distance calls or $6 minibar soft drinks.

How about surprising people in a way that creates value for a change? I stayed in a nicer resort hotel in Turkey recently that advertised no Internet access. We were surprised to find out that they indeed had it and it was free.

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By: Maria Belovas https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27177 Maria Belovas Tue, 30 Nov 2010 21:15:21 +0000 https://www.501places.com/?p=4343#comment-27177 I don't think there are hotels in Estonia without free wifi. You are welcomed by free wifi as soon as you get to the airport. There is free wifi in shopping malls, hospitals, restaurants, ferries, buses. A basic human right in Estonia. Not using it doesn't save anyone money. The hotel isn't charged by the amount of people using it and frankly it's quite cheap. Wifi is no luxury, it's a necessity. Like toilet paper. Every self-respecting institution should stack some of that. I don’t think there are hotels in Estonia without free wifi. You are welcomed by free wifi as soon as you get to the airport. There is free wifi in shopping malls, hospitals, restaurants, ferries, buses. A basic human right in Estonia.
Not using it doesn’t save anyone money. The hotel isn’t charged by the amount of people using it and frankly it’s quite cheap. Wifi is no luxury, it’s a necessity. Like toilet paper. Every self-respecting institution should stack some of that.

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By: Jessalyn Pinneo https://www.501places.com/2010/11/why-hotel-wi-fi-shouldnt-always-be-free/#comment-27170 Jessalyn Pinneo Tue, 30 Nov 2010 19:31:52 +0000 https://www.501places.com/?p=4343#comment-27170 Interesting point, and I would agree whole-heartedly if, as Melvin mentioned, the additional fee for wi-fi was $1, €1 or the rough equivalent. Given that the vast majority of hotels already require an internet connection for their own work (and most of them probably have wireless for their own business purposes), the cost to add wireless accessibility for guests is negligible. I would have no problem subsidizing that cost with a small fee (and even $1 per internet-using guest is going to net a profit for the hotel in the long run), but most North American hotels charge between $7 and $15 - per day! That's just ridiculous, and very poor customer service. Can we start a list of places with free mini-bars and free wi-fi? Because any hotel with that combination sounds like a place I want to be! ;-) Interesting point, and I would agree whole-heartedly if, as Melvin mentioned, the additional fee for wi-fi was $1, €1 or the rough equivalent. Given that the vast majority of hotels already require an internet connection for their own work (and most of them probably have wireless for their own business purposes), the cost to add wireless accessibility for guests is negligible. I would have no problem subsidizing that cost with a small fee (and even $1 per internet-using guest is going to net a profit for the hotel in the long run), but most North American hotels charge between $7 and $15 – per day! That’s just ridiculous, and very poor customer service.

Can we start a list of places with free mini-bars and free wi-fi? Because any hotel with that combination sounds like a place I want to be! ;-)

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